Tracking order

Thank you for choosing GumeulWave for your gaming peripherals. We are committed to providing a transparent and smooth post-purchase experience. Once your order for a Gaming Mouse, Mechanical Keyboard, or Game Controller is processed and shipped, you can easily track its journey to you.

How to Track Your Order

You do not need an account to track your order. Simply follow these steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and the carrier name (e.g., DHL, FedEx, UPS, or local postal service).
  2. Use the Tracking Number: Copy the provided tracking number.
  3. Track Your Package: You can track your package directly on the carrier's website or use a universal tracking service for convenience.

Recommended Tracking Service

For a comprehensive and user-friendly tracking experience that works with most global carriers, we recommend using:

17Track

17Track is a reliable platform that allows you to track parcels from over 900 carriers worldwide.

How to use 17Track:

  • Visit the 17Track website.
  • Paste your tracking number into the main search field.
  • Click "Track" or press Enter.
  • The site will display the latest status and detailed history of your shipment, including location updates and estimated delivery timelines.

Using such a universal tracker is especially helpful if your package is handed over between multiple carriers during international shipping.

What Your Tracking Status Means

  • Label Created: The shipping request has been received by the carrier.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address.

Please note that carrier scans may sometimes be delayed. If no movement is shown for more than 3-5 business days, please contact us.

Need Further Assistance?

If you encounter any issues with your tracking information, such as a long period without updates after "In Transit," or if you have not received your shipping confirmation email within 3 business days of placing your order, please contact our support team. We are here to help.

Email us at: [email protected]. Please include your order number in your inquiry for the fastest service.